Does The Customer Always Know Best?

We've all heard the old adage about the customer knowing best, but is that really true?

As a professional who has gone through expert Flirties training, you will pretty much know all there is to know about brows, including what is on trend, what shapes can be made and, crucially, what shapes and colours suit each face.

As I walked around my home town today I was struck by the number of girls boasting thick black eyebrows that looked like they had been drawn on with permanent marker. It leads you to wonder whether this is the work of a less than talented therapist or whether that is exactly the look they were going for. So, what do you do when a client requests big black caterpillars adding to their face?

A simple flat refusal is unlikely to do the trick. They have made up their minds and know what they want, digging your heels in is not going to change that. Instead, you have to draw on your training and show them what a knowledgeable professional you are. Show them examples of shapes and colours that would really suit them, and explain how it would benefit their face.

You could also show them your retail items, such as the wonderful Flirties Brow Design Retail Kit, and explain how they can achieve different looks for different occasions. 

When faced with expertise and the understanding of what will make them look best, then it is likely you will change their minds, but still leave them feeling like it was their idea! If they still insist then it is up to you to decide whether you want your business associated with those brows!

June 22, 2017 by Louisa Fryatt